Refunds and cancellations

This guide summarises the refund conditions in the Boostrify Terms of Service. Please read the full terms and the selected service description before ordering.

Failed and partially completed orders

If an order fails or is partially completed, the system automatically refunds the unfulfilled portion. Check your order status and account balance. Contact support if you believe an adjustment is missing.

Orders already processing

Refund or cancellation requests are not accepted once an order has entered processing. Ongoing and completed orders are subject to the conditions in the service description.

Wallet balances

Our terms state that remaining balances must be used on the platform and that refunds outside the system are not issued where Boostrify is not at fault. The terms also describe exceptions where a service is removed due to issues.

Drops and refill coverage

Followers or engagement may decrease. Drops are not refundable unless compensated by the service provider. Check the selected service for any refill coverage and its conditions.

Before contacting support

Sign in and open the Tickets section. Include the order ID, service name, submitted link and a description of the issue. Do not change the username or link while an order is active, and wait for an existing order to finish before placing another for the same link.

For more guidance, visit our frequently asked questions.